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Family Practice Associates
1304 Military Rd
Benton, AR 72015
Serving Saline County since 1980
Family Practice Associates Policies
Appointment Policy

Our providers see patients by scheduled appointment. As a courtesy to the other patients in the practice, we ask that should you need to cancel an appointment, you do so as early as possible. Since we realize that emergencies do happen, please make sure to alert the scheduler when calling as to the reason you are cancelling, especially if it is less than 24 hours before the appointment. 

If you simply need labwork done or an injection that you already have orders for, you way walk in between 7:30-11:30 and 1:30-4:30 to have that done by one of our nurses or lab technicians.

Our clinic is open on Saturdays between 8am-12noon for sick appointments only. Patients are seen on a first come, first served basis.

No Show Policy

Should you miss 2 or more appointments without any prior notice that you won't be able to come in, you might be discharged from the practice. Patients who are new to our clinic and choose to miss their first appointment with our office without calling ahead of time to cancel will not be allowed to schedule with our clinic again. Please note that we do charge a $25 fee for not showing up for a scheduled appointment with one of our physicians.

Self-Pay Patient Policy

We understand that sometimes those without insurance delay visiting the doctor for fear of costs; we would like to dispel that fear as much as possible. Most of our office visits range from $50-$100. We ask that self-pay patients be able to pay at least $50 toward the office visit on the day of the appointment, and the remainder can be paid within 60 days. If any procedures or labwork are done at the time of the appointment, those can also be paid off within 60-90 days, depending on the remaining balance. 

Insurance Policy

Our billing department is readily available to answer your insurance questions before, during, and after your appointment. Since there are so many plans that are ever changing, we encourage you to review your plan information and call your insurance for any specific coverage inquiries. We will be more than happy to supply specific coding information if you would like to ask your insurance company about coverage for a certain procedure. 

Please be aware that applicable copays, coinsurance, and deductibles are due at the time of service.

We accept most major insurance plans, including but not limited to:

Medicare (most replacement plans as well, EXCEPT Arkansas Community Care)
Blue Cross
Federal Blue Cross
Blue Card
Health Advantage
Municipal Health

Please understand that we will file your insurance as a courtesy to you, but if your insurance does not pay within a reasonable amount of time, the bill will be your responsibility to pay in full. 

Discharged Patient Policy

Please be aware that patients who are discharged from our clinic for any reason (non-compliance with doctor's orders, excessive missed appointments, non-payment of bill, etc) will also be responsible for the discharge of their immediate family--any family members directly related to the patient and living in the same household (might include, but not limited to: husband, wife, son, daughter, mother, father, etc)--from our clinic as well.